Frequently Asked Questions (FAQ)

1. Who is Aetheríque?

Aetheríque is a European jewelry and lifestyle boutique offering a curated selection of elegant accessories and premium self-care products. Our mission is to provide high-quality, timeless pieces and carefully formulated beauty essentials.

2. Where are you based?

We operate from Europe, where our team handles customer service, quality control, and brand operations.
Depending on item availability, products may ship from our European logistics centers or our international production partners.

3. What products do you offer?

We offer:

  • Fine and fashion jewelry

  • Skincare and beauty products such as creams, lotions, and self-care essentials

All products are sourced from reliable, certified manufacturers that comply with European quality and safety standards.

4. Do your jewelry pieces come with certificates?

Selected pieces include a certificate of stone properties, detailing the characteristics of the stones used.
Please refer to the individual product description to see whether a certificate is included.

5. Are your products high-quality and authentic?

Yes. Our jewelry is selected for craftsmanship, durability, and material quality.
Our beauty products come from verified manufacturers using tested and safe formulations.
We highly encourage you to read product descriptions carefully before making a purchase to ensure the item matches your expectations.

6. How long does shipping take?

Estimated delivery times:

  • Europe: 5–10 days

  • International: 7–20 days

Processing time: 1–3 days

Some items may ship in separate packages for faster and safer delivery.

7. Will I receive tracking information?

Yes. You will receive a tracking link via email once your order is processed. Tracking updates may take 24–72 hours to appear.

8. Why did I receive items in separate shipments?

Depending on stock availability and warehouse location, items may be shipped individually. This ensures shorter delivery times and proper handling of both jewelry and beauty products.

9. What is your return and exchange policy?

We offer a 7-day return period for unused, unopened items in their original packaging.

Non-returnable items:

  • Skincare products (for safety/hygiene reasons)

  • Earrings (for hygiene reasons)

  • Personalized items

  • Clearance items

  • Items damaged due to misuse or normal wear

If your product arrives damaged or incorrect, please contact us within 48 hours with photos so we can assist you promptly.

10. Can I cancel or modify my order?

Orders can be changed or cancelled within 12 hours of purchase.
After that, your order may already be processing and cannot be modified.

11. Do you offer refunds?

Refunds are issued after returned items are received and inspected.
Refunds apply to the product cost only — shipping fees are non-refundable.

Refund processing time: 3–7 business days.

12. Are your jewelry pieces hypoallergenic?

Many Aetheríque pieces are hypoallergenic, especially those made from stainless steel, sterling silver, or non-reactive alloys.
Please check the material description on each product page before purchasing.

13. Will my jewelry tarnish?

Our pieces are crafted for lasting shine, but proper care is important.
To maintain your jewelry:

  • Keep it dry

  • Avoid perfumes, lotions, and chemicals

  • Store in a dry place

  • Wipe after use

Gold-plated items may naturally fade over time depending on care habits and skin chemistry.

14. Are your skincare products safe to use?

Yes. All skincare items meet safety standards and come with full ingredient lists.
If you have allergies or sensitivities, please read the product descriptions and ingredients carefully and perform a patch test.

15. Do you offer a warranty?

Yes — Aetheríque offers a limited warranty covering manufacturing defects for jewelry items.
This warranty does not cover:

  • Wear and tear

  • Tarnishing caused by improper care

  • Accidental damage

  • Opened or used skincare items

For any issues related to your purchase, please contact us directly.

16. What payment methods do you accept?

We accept:

  • Visa, Mastercard, American Express

  • PayPal

  • Apple Pay / Google Pay

  • Shop Pay

All payments are encrypted and secure.

17. How can I contact Aetheríque?

For any questions, concerns, or assistance, please contact us at:
📧 info.aetherique@gmail.com
Our support team replies within 24–48 business hours.

18. Do you have a privacy policy?

Yes. Aetheríque adheres to EU privacy standards.
Your data is secure and never shared or sold.
You can find our full Privacy Policy in the footer of our website.